The following are sample TripAdvisor posts with responses meant for educational purposes only. These posts do not reflect or represent the views of the businesses mentioned below - all responses are strictly my own ideas and beliefs.
Thank you so much for your valuable feedback and we are thrilled
to hear of your great return stay to The Peabody, now Hyatt Regency
Orlando. We always love hearing about our guests experiences – especially when
you have had positive interactions with our staff members and services.
We are glad that your kiddos loved the pool area; the slide
and playground are some of my personal favorites! As I’m sure you know, Florida
summers are prone to pesky afternoon thunderstorms; thank you for sharing your concern on pool safety, we will do our best to address this situation. Please do not hesitate to
communicate these concerns directly to the Front Desk during your stay as well.
The Cappricio restaurant, now the Fiorenzo Italian
Steakhouse, is one of our most popular dining locations and we are happy to
hear of your attentive service. Thank you for conveying your concerns about
your wait time; we are continuously working towards more efficient and
effective ways to serve our guests in a timely manner.
Central Florida is known for our incredible range of theme
parks and we are glad to hear that you and your family had a wonderful time
exploring! In response to many concerns over the price of our valet parking, we
have introduced a new Park and Ride Package that may be included in a future
reservation. This package allows for complimentary valet parking and five
I-Ride Trolley tickets per night of your stay. Currently, this is a limited time offer and may only be applied to certain room categories. For your
future visits, please know that Hyatt Regency Orlando partners directly
with Mears Transportation to offer convenient airport shuttles and taxis as well.
Again, we are thrilled to read of your positive experience
with The Peabody, now Hyatt Recency Orlando. We look forward to being your vacation
destination for many years to come.
Best Wishes,
Lacee U.
Social Media Manager – Hyatt Regency Orlando
Lacee U.
Social Media Manager – Hyatt Regency Orlando
lacee@hyatt.com | orlando.regency.hyatt.com
Hello LUV2TRAVELWITHHUBBY –
First of all, on behalf of all the staff here at Hilton
Fort Lauderdale Marina, we sincerely apologize for your less than exceptional
stay. We, at Hilton Worldwide, seek to be the first choice among our guests and
team members alike; when we fall short of this expectation, action must be
taken.
Please know that each of your concerns will be addressed and
our best efforts will be made to ensure these challenges are no longer
experienced, by yourself and other guests. As guest satisfaction is of our
utmost concern, please contact me directly via email so that we may try to
rectify this situation.
Thank you so much for your valuable feedback and I look
forward to speaking with your directly.
Best Wishes,
Lacee U.
Social Media Manager – Hilton Fort Lauderdale Marina
Social Media Manager – Hilton Fort Lauderdale Marina
No comments:
Post a Comment